FAQ

 

Q: How long does shipping take?
A: Standard shipping to the United States is free and typically takes 7–20 business days.

Q: Do you provide tracking?
A: Yes. Tracking information is provided by email when available for your order.

Q: Can I return my order?
A: Yes. You can request a return within 30 days after receiving your order, subject to our Refund & Return Policy and applicable legal requirements.

Q: Do customers in the European Union have a right of withdrawal?
A: Yes. EU consumers generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions. Please see our Refund & Return Policy for details.

Q: How can I contact support?
A: You can contact us at support@drexoservice.com or +43 677 64373196.