Refund & Return Policy

At Drexo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with this policy and applicable law.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which you received it, unused and, where applicable, in its original packaging. You may also be required to provide your order number or other proof of purchase.

To request a return, please contact us at support@drexoservice.com before sending any product back.

Please do not send a product to a return address without first receiving return instructions from us. After your return request has been reviewed and approved, we will provide you with the applicable return address and shipping instructions.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive an incorrect product, please contact us at support@drexoservice.com as soon as reasonably possible.

Please include your order number and, where applicable, clear photographs or other information showing the problem.

We will review the issue and provide an appropriate resolution in accordance with applicable law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Perishable goods, such as food, flowers, or plants

• Personalized or custom-made products

• Products that cannot be returned for hygiene or safety reasons after being opened or used

• Hazardous materials, flammable liquids, or gases

• Gift cards

This list does not limit any mandatory consumer rights that may apply under applicable law.

If you are unsure whether an item is eligible for return, please contact us at support@drexoservice.com before sending it back.

Exchanges

We do not process direct exchanges.

If you would like a different product, size, color, or variant, you may request a return for the original item and place a new order for the replacement item after the return has been approved.

European Union – 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the legal right to withdraw from your purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, please contact us at support@drexoservice.com within the applicable 14-day period.

After notifying us of your decision to withdraw, you must return the applicable goods without undue delay and within the period required by applicable law.

You are responsible for taking reasonable care of the goods while they are in your possession. Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The statutory right of withdrawal does not apply where a legal exception applies.

Refunds

Once we receive and inspect a returned item, we will notify you whether the refund has been approved.

If your refund is approved, we will issue the refund to your original payment method within 10 business days after approval, unless applicable law requires a different timeframe.

Your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the applicable processing period, please contact us at support@drexoservice.com.

Return Shipping

For ordinary returns, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

For products that arrive damaged, defective, or incorrect due to an error on our part, we will provide appropriate return instructions and a suitable resolution in accordance with applicable law.

Please wait for our return instructions before shipping any product back.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: support@drexoservice.com
Phone: +43 677 64373196

Drexo
Gasometergasse 4A/8
9020 Klagenfurt am Wörthersee
Austria