Terms of Service

OVERVIEW

Welcome to Drexo. The terms "we", "us", and "our" refer to Drexo.

Drexo is an independent online retail store operated by Hennadii Yakovenko in Austria. Our online store provides customers with products for home, lifestyle, gifts, and everyday living.

These Terms of Service, together with the policies referenced on our website, describe the terms and conditions that apply when you access or use our website and services.

Please read these Terms of Service carefully before using our website or placing an order. By accessing, browsing, or using our website, or by placing an order through our store, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree with these Terms of Service, please do not use or access our website.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your country or jurisdiction of residence to use our Services independently.

When using our website or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information.

You agree that the information you provide is accurate, current, and complete and that you have the right to provide such information.

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activity associated with your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product.

Product information, availability, pricing, specifications, and descriptions may be changed or updated at any time.

We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order through our store, you are submitting a request to purchase the products included in your order.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, product availability issues, incorrect order information, or other circumstances requiring cancellation.

Your order is considered accepted once payment has been successfully processed and the order has been confirmed.

Please review your order carefully before completing your purchase.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with the order.

Returns and refunds are handled according to our Refund & Return Policy available on our website.

Products purchased through our store are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed and will be shown in your order confirmation.

Shipping charges, taxes, duties, or other applicable charges will be displayed at checkout when applicable.

We aim to provide accurate pricing information. However, if a material pricing error occurs, we reserve the right to correct the error and, where permitted by applicable law, cancel an affected order and provide an appropriate refund.

You agree to provide accurate and complete billing, payment, shipping, and contact information when placing an order.

You are responsible for ensuring that the payment method used for your purchase is authorized for your use.

If payment cannot be processed successfully, we may cancel or delay the order until payment has been received.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping Policy.

We currently offer free standard shipping to customers in the United States.

Orders are generally processed within 1–3 business days after payment has been successfully received.

The typical estimated delivery time is 7–20 days after the order has been processed.

Delivery estimates are provided for informational purposes and are not guaranteed.

Delivery times may be affected by shipping carriers, customs processing where applicable, holidays, weather, high order volumes, incorrect delivery information, or other circumstances outside our reasonable control.

Tracking information will be provided by email when available for the order.

For additional information about shipping costs, processing times, delivery times, and shipping procedures, please review our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Our return and refund procedures are described in our Refund & Return Policy.

Customers may generally request a return within 30 days after receiving an order, subject to the conditions described in our Refund & Return Policy.

For consumers in the European Union, statutory consumer rights, including the applicable 14-day right of withdrawal, remain unaffected.

Nothing in these Terms of Service is intended to limit or exclude any mandatory consumer rights or legal protections that apply to you.

SECTION 7 - INTELLECTUAL PROPERTY

The Services and their contents, including text, product descriptions, graphics, logos, images, videos, designs, trademarks, and other materials, are owned by Drexo or its licensors and are protected by applicable intellectual property laws.

You may use the website for personal and lawful purposes only.

You may not reproduce, distribute, modify, copy, republish, sell, or commercially exploit any part of the Services without our prior written permission, except where permitted by applicable law.

Drexo's name, logo, product names, designs, and slogans may constitute trademarks of Drexo or their respective owners.

Shopify's name, trademarks, and other intellectual property belong to Shopify.

SECTION 8 - THIRD-PARTY SERVICES AND TOOLS

Our Services may use third-party services, applications, payment providers, shipping providers, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation, availability, or policies of third-party services that we do not control.

Your use of third-party services may be subject to the terms and policies of the relevant third-party provider.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience only.

We do not control and are not responsible for the content, policies, security, availability, or practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Drexo is powered by Shopify, which provides the technology that enables us to operate our online store.

Purchases made through our store are transactions between you and Drexo.

Shopify is not the seller of the products offered through our store and is not responsible for the products, fulfillment, shipping, returns, refunds, or customer service provided by Drexo.

SECTION 11 - PRIVACY

Our collection and use of personal information is described in our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is powered by Shopify, Shopify may also process personal information in connection with your use of our store.

For more information about how personal information is handled, please review our Privacy Policy and the applicable privacy information provided by Shopify.

SECTION 12 - CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, suggestions, feedback, photographs, or other content to us, you grant Drexo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any content you submit and that your content does not violate the rights of another person or entity.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping information, or other details.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information where permitted by applicable law.

If an order is affected by a material error, we will make reasonable efforts to notify the customer.

SECTION 14 - PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation.

• Attempt to gain unauthorized access to our website, systems, accounts, or data.

• Introduce viruses, malware, or other harmful code.

• Interfere with the operation or security of our website.

• Use our website to engage in fraudulent or deceptive activity.

• Impersonate another person or entity.

• Collect or misuse personal information belonging to other users.

• Attempt to disrupt, damage, or interfere with the Services.

• Copy or exploit our website or its content for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 15 - AUTOMATED ACCESS AND AGENTS

You may not use automated systems, bots, scraping tools, or other automated methods to access or interact with our Services in a manner that violates applicable law, interferes with the operation of our website, circumvents security measures, or places an unreasonable burden on our systems.

Automated access must comply with applicable technical requirements and any restrictions communicated by us.

SECTION 16 - TERMINATION

We may restrict or terminate your access to our Services if you violate these Terms or if termination is otherwise permitted by applicable law.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

SECTION 17 - DISCLAIMER

To the extent permitted by applicable law, our Services and website content are provided on an "as available" basis.

We make reasonable efforts to keep our website accurate and available, but we do not guarantee that the Services will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any consumer rights, warranties, or protections that cannot legally be excluded or limited under applicable law.

SECTION 18 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Drexo and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for rights or protections that cannot legally be waived.

SECTION 19 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your material violation of these Terms.

This provision does not limit any rights or protections you have under mandatory applicable consumer law.

SECTION 20 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will continue to apply.

SECTION 21 - ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of our Services.

If any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

SECTION 22 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is required by law.

Drexo may transfer or assign its rights and obligations in connection with a business transfer, restructuring, or other lawful transaction.

SECTION 23 - GOVERNING LAW

These Terms of Service are governed by the laws applicable at Drexo's place of business in Austria, without prejudice to any mandatory consumer protection rights that apply in the country where the customer resides.

If you are a consumer, you retain any mandatory rights and protections provided to you under applicable consumer protection laws.

SECTION 24 - HEADINGS

The headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.

SECTION 25 - CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on this page with the applicable update date.

Your continued use of the Services after the updated Terms have been posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 26 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Trade name: Drexo

Owner: Hennadii Yakovenko

Business address:
Gasometergasse 4A/8
9020 Klagenfurt am Wörthersee
Austria

Phone: +43 677 64373196

Email: support@drexoservice.com

Trade registration number (GISA-Zahl): 39971180

Last updated: September 1, 2026